Medalsoft Privacy Policy

Overview

Medalsoft ("the Company", "we", or "us") is committed to protecting the personal information and privacy of our clients, their representatives, and employees ("you"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our products and services. By using our products and services, you consent to the practices described in this Privacy Policy.

1. Personal Information We Collect and How We Use It

We collect personal information to provide, manage, and improve our products and services, including digital transformation solutions and business consulting. Information may include:

• Identity & Contact: Name, job title, phone number, email
• Usage Data: Interaction with our website, including clicks, pages visited, and other usage metrics

Purposes of Collection:

• Deliver and manage products and services
• Process transactions and orders
• Personalize and optimize services

Exceptions Without Consent:

We may collect or use personal information without consent in certain circumstances permitted by law, including legal obligations, national security, public safety, contract fulfillment, or publicly disclosed information.

2. Sharing and Disclosure of Personal Information

We generally do not share your personal information with third parties except:

• Service Providers: To provide or improve our products and services, with restrictions on use
• Consent-Based Sharing: With your explicit consent
• Legal Requirements: Where disclosure is required by law or regulation
• Affiliated Companies: Sharing within Medalsoft affiliates for purposes consistent with this policy

We only share necessary information and require partners to use it solely for the intended purpose.

3. Transfer of Personal Information Overseas

To ensure business continuity and system security, we may transfer your personal information to our overseas affiliates. Such transfers will:

• Be communicated to you and require your consent
• Be protected with appropriate safeguards, including encryption and access controls
• Comply with applicable data transfer laws

4. Storage of Personal Information

Unless otherwise notified, personal information is stored on servers within China.

• Retention: Only as long as necessary to fulfill the purposes described in this policy
• Post-Retention: Personal information will be deleted or anonymized in accordance with applicable laws

5. Your Rights

You have the right to:

• Access, correct, or update your personal information
• Request copies or transfer of your data
• Request deletion where applicable
• Withdraw consent for processing (with exceptions where legally or operationally required)

We will respond to verified requests within 15 business days.

6. Protection of Minors

Our services are intended for adults. Minors are not permitted to use our products or services.

7. Security Measures

We implement industry-standard measures to protect personal information against unauthorized access, disclosure, alteration, or loss, including:

• Encryption and access controls
• Security awareness training for employees
• Procedures for handling security incidents, including notifications when legally required

Disclaimer: Despite our efforts, no system can guarantee 100% security. Users should take precautions for sensitive data.

8. Cookies and Similar Technologies

We use cookies and similar technologies to provide, optimize, and personalize services. Cookies help identify devices, remember preferences, and improve user experience. Users can manage or disable cookies based on their preferences.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Significant changes will require your consent, and we will notify you appropriately. Major changes include:

• Changes in purpose or method of processing personal information
• Changes in ownership or organizational structure
• Changes in sharing, transfer, or disclosure practices
• Changes affecting your rights to exercise control over your personal information

10. Questions and Feedback

For questions, concerns, or to exercise your rights regarding personal information, contact us at:

Email: marketing@medalsoft.com

We will respond within 15 business days or provide a reasonable explanation if the request cannot be fulfilled immediately.